Below, you will find questions that we are asked on a regular basis. Some of these questions may be helpful to you. If none of your questions are answered in the FAQ, please call our office at (206) 299-2676.
Frequently Asked Questions
Do you accept Insurance?
We do not accept insurance directly. However, our office provides insurance-compliant superbills at every appointment, which you can submit to your insurance company for potential reimbursement. Typically, most insurance companies will reimburse you for a portion of your office visit expenses, depending on your insurance carrier and policy. For specific details, please reach out to your insurance carrier directly.
Medical Bill Gurus and American Medical Health Alliance are resources that offer assistance to patients looking to receive insurance reimbursement. We have heard that some patients have had positive experiences using their services.
Is Dr. Marra accepting new patients?
Yes, currently Dr. Marra is accepting new patients. Please call our office at (206) 299-2676 to schedule your new patient consult.
Do you draw blood in your office?
We do not provide phlebotomy services in the office. All labs must be done at various labs outside of the office. Labs are not included in your consult fee with Dr. Marra. Certain labs will take your insurance. Please call your insurance company for more information about coverage.
Does Dr. Marra treat children?
Yes, she does. Dr. Marra treats children of all ages.
Am I able to have a Phone Consult or a Telemedicine appointment with Dr. Marra?
We offer both in-person and Telehealth appointments. Phone consults will be assessed on a case-by-case basis. Dr. Marra will call you at the scheduled time for all phone consults. For all Doxy.me (Telehealth) appointments, we encourage you to enter the virtual waiting room five minutes before your scheduled appointment time to ensure that there are no technological issues before your video call. All appointments will receive a reminder from the office at least one day in advance. Fees for telemedicine are the same as in-office visits.
Am I able to receive my test results before seeing Dr. Marra?
No, you are not able to receive test results before they are reviewed with Dr. Marra. Please do not call the office requesting test results. Test results will not be given to you over the phone, or mailed to you before they are reviewed with Dr. Marra. Please make an appointment with the office to review your test results. Thank you for your understanding.
How do I refill my prescriptions?
Please call your pharmacy directly for all prescription refills. Your pharmacy will fax us and refills will be authorized within 24 – 48 hours. We are closed on Wednesdays, weekends and all major holidays.
What if I have an emergency?
Please call 911 or go directly to the Emergency Room if you have an emergency. Dr. Marra’s personal line is for medical emergencies only during non-office hours. Please be respectful when contacting Dr. Marra’s personal line, as a fee will incur for all emergency phone consults. All other non-emergent medical and administrative contact can be made by calling the office at (206) 299-2676. We ask patients/parents/guardians to please have their voicemail inbox set up and not full when Dr. Marra returns a call. We appreciate your cooperation.
How do you handle payments?
We accept payment by Cash, Check, Visa, Mastercard and Debit. The patient is responsible to pay any billed amount by Dr. Susan L. Marra during their visit. Failure to pay any outstanding amount upon receipt of a third and final statement will subject the account to be forwarded to a collection agency, with any additional fees charged by the collection agency added to the original amount owed. It is understood, and agreed that in the event that an overdue balance is referred to a collections agency or attorney for recovery of fees, the patient is fully responsible for any and all costs incurred, including, but not limited to attorney fees. At this time, we do not offer a sliding fee scale.
Where do I get supplements?
You are welcome to purchase supplements online, at other dispensaries, or health food stores. EcoMedica is the dispensary conveniently located inside of Dr. Marra’s practice. EcoMedica can mail items purchased and paid in full, along with postage, to all patients in need of supplements. During their appointments, patients are responsible for discussing their treatment plans and supplement needs with Dr. Marra. Please note that we cannot be held responsible for the reception of items shipped to you. Unfortunately, we do not offer refunds or replacements for damaged or missing items.
Refunds are available within 30 days of the purchase date with the original sales receipt. However, there will be a 25% restocking fee, and item(s) must be undamaged, unopened, and unaltered. We do not offer refunds or exchanges for item(s) that we no longer carry.
Can I call or email the office with questions for Dr. Marra?
Established patients may contact our office to ask Dr. Marra one to two clear and concise questions related to their treatment plan. However, inquiries that necessitate further consideration or are unrelated to the current treatment plan will require an appointment for resolution. To schedule an appointment, patients may call 206-299-2676.
Kindly note that email communications are not a secure method for sharing private health information unless conducted through our secure, encrypted email portal.
